{"id":28212,"date":"2025-06-24T05:14:10","date_gmt":"2025-06-24T02:14:10","guid":{"rendered":"https:\/\/bnreo.com.tr\/?page_id=28212"},"modified":"2025-06-24T05:18:13","modified_gmt":"2025-06-24T02:18:13","slug":"iptal-ve-iade-politikamiz","status":"publish","type":"page","link":"https:\/\/bnreo.com.tr\/en\/iptal-ve-iade-politikamiz\/","title":{"rendered":"Our Cancellation and Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"28212\" class=\"elementor elementor-28212\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-c8613c1 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"c8613c1\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dcd5af2 e-con-full e-flex e-con e-child\" data-id=\"dcd5af2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ad7de color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"e6ad7de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"129\" data-end=\"156\">Cancellation and Refund Policy<\/h2><p data-start=\"158\" data-end=\"351\"><a class=\"\" href=\"https:\/\/bnreo.com.tr\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"158\" data-end=\"174\">www.bnreo.com.tr<\/a> All shopping and service purchases made through are arranged within the framework of the following conditions, taking into consideration customer satisfaction and consumer rights.<\/p><h3 data-start=\"353\" data-end=\"374\">1. Order Cancellation<\/h3><ul data-start=\"375\" data-end=\"676\"><li data-start=\"375\" data-end=\"591\"><p data-start=\"377\" data-end=\"591\">If your order has not been processed yet and the shipping process has not started, <strong data-start=\"448\" data-end=\"469\">+90 544 747 1 747<\/strong> phone number or <strong data-start=\"493\" data-end=\"514\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"495\" data-end=\"512\">info@bnreo.com.tr<\/a><\/strong> You can request a cancellation by contacting us via the address.<\/p><\/li><li data-start=\"592\" data-end=\"676\"><p data-start=\"594\" data-end=\"676\">If the order has been shipped or is in preparation, cancellation may not be possible.<\/p><\/li><\/ul><h3 data-start=\"678\" data-end=\"699\">2. Return Conditions<\/h3><ul data-start=\"700\" data-end=\"1159\"><li data-start=\"700\" data-end=\"802\"><p data-start=\"702\" data-end=\"802\">The packaging of the delivered product must be unopened, unused and its resalability must be intact.<\/p><\/li><li data-start=\"803\" data-end=\"887\"><p data-start=\"805\" data-end=\"887\">The return request must be made starting from the delivery date of the product. <strong data-start=\"852\" data-end=\"862\">14 days<\/strong> should be done within.<\/p><\/li><li data-start=\"888\" data-end=\"1036\"><p data-start=\"890\" data-end=\"1036\">When returning the product, the invoice, warranty certificate, user manual and any gift\/promotional products must be sent in full along with the product.<\/p><\/li><li data-start=\"1037\" data-end=\"1159\"><p data-start=\"1039\" data-end=\"1159\">Returns are not accepted for products that are custom-made, assembled, or customized according to consumer requests.<\/p><\/li><\/ul><h3 data-start=\"1161\" data-end=\"1179\">3. Return Process<\/h3><ul data-start=\"1180\" data-end=\"1456\"><li data-start=\"1180\" data-end=\"1315\"><p data-start=\"1182\" data-end=\"1315\">Once the product reaches our company after the return is approved, <strong data-start=\"1235\" data-end=\"1248\">7 business days<\/strong> Your payment will be refunded through the channel you made payment through.<\/p><\/li><li data-start=\"1316\" data-end=\"1456\"><p data-start=\"1318\" data-end=\"1456\">Shipping costs are only covered by our company if the product is faulty or defective. Otherwise, the customer is responsible for the return shipping costs.<\/p><\/li><\/ul><h3 data-start=\"1458\" data-end=\"1478\">4. Service Return<\/h3><ul data-start=\"1479\" data-end=\"1717\"><li data-start=\"1479\" data-end=\"1607\"><p data-start=\"1481\" data-end=\"1607\">For consultancy, engineering, technical service and special services, no refunds can be made if the service is provided in whole or in part.<\/p><\/li><li data-start=\"1608\" data-end=\"1717\"><p data-start=\"1610\" data-end=\"1717\">From the planned service date <strong data-start=\"1638\" data-end=\"1670\">at least 48 hours in advance<\/strong> In case of cancellation, the full fee will be refunded.<\/p><\/li><\/ul><h3 data-start=\"1719\" data-end=\"1752\">5. Damaged and Defective Products<\/h3><ul data-start=\"1753\" data-end=\"2005\"><li data-start=\"1753\" data-end=\"1901\"><p data-start=\"1755\" data-end=\"1901\">If there is any damage, missing parts or manufacturing defect in the product you receive, <strong data-start=\"1845\" data-end=\"1858\">3 business days<\/strong> You must notify us within .<\/p><\/li><li data-start=\"1902\" data-end=\"2005\"><p data-start=\"1904\" data-end=\"2005\">After the damaged products are examined, an exchange with the same product or a refund is made.<\/p><\/li><\/ul><h3 data-start=\"2007\" data-end=\"2022\">6. Communication<\/h3><p data-start=\"2023\" data-end=\"2114\">For returns and cancellations, you can contact us using the information below:<\/p><p data-start=\"2116\" data-end=\"2224\"><strong data-start=\"2116\" data-end=\"2125\">BNREO<\/strong><br data-start=\"2125\" data-end=\"2128\" \/>\ud83d\udccd K\u00fc\u00e7\u00fckhasbah\u00e7e, 606. Sk 5A, 07400 Alanya\/Antalya<br data-start=\"2178\" data-end=\"2181\" \/>\ud83d\udcde +90 544 747 1 747<br data-start=\"2201\" data-end=\"2204\" \/>\ud83d\udce7 <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2207\" data-end=\"2224\">info@bnreo.com.tr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cancellation and Refund Policy: All purchases and services made through www.bnreo.com.tr are processed with customer satisfaction and consumer rights in mind.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-28212","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0130ptal ve \u0130ade Politikam\u0131z - 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