İptal ve İade Politikamız - Bnreo

Cancellation and Refund Policy

www.bnreo.com.tr All shopping and service purchases made through are arranged within the framework of the following conditions, taking into consideration customer satisfaction and consumer rights.

1. Order Cancellation

If your order has not been processed yet and the shipping process has not started, +90 544 747 1 747 phone number or info@bnreo.com.tr You can request a cancellation by contacting us via the address.
If the order has been shipped or is in preparation, cancellation may not be possible.

2. Return Conditions

The packaging of the delivered product must be unopened, unused and its resalability must be intact.
The return request must be made starting from the delivery date of the product. 14 days should be done within.
When returning the product, the invoice, warranty certificate, user manual and any gift/promotional products must be sent in full along with the product.
Returns are not accepted for products that are custom-made, assembled, or customized according to consumer requests.

3. Return Process

Once the product reaches our company after the return is approved, 7 business days Your payment will be refunded through the channel you made payment through.
Shipping costs are only covered by our company if the product is faulty or defective. Otherwise, the customer is responsible for the return shipping costs.

4. Service Return

For consultancy, engineering, technical service and special services, no refunds can be made if the service is provided in whole or in part.
From the planned service date at least 48 hours in advance In case of cancellation, the full fee will be refunded.

5. Damaged and Defective Products

If there is any damage, missing parts or manufacturing defect in the product you receive, 3 business days You must notify us within .
After the damaged products are examined, an exchange with the same product or a refund is made.